(as of December 4, 2018)
SIPNOC 2018 has concluded. This is an archived copy of the Final Agenda for SIPNOC 2018. Please note that the titles (and in some cases each presenter in each panel discussion) for each session have been hyperlinked to the associated presentations. For more information about SIPNOC 2018, please visit the SIPNOC 2018 Overview or contact Marc Robins at firstname.lastname@example.org.
Tuesday, December 4
8:30am-6:00pm: SIPNOC 2018 Robocall Summit
Overview: The SIPNOC Robocall Summit has been specifically developed for industry stakeholders in the Robocall and Caller ID Spoofing elimination/mitigation ecosystem, including service providers seeking to deploy new solutions, governmental regulators and agencies, equipment manufacturers, enterprise and government agency contact centers, application providers and data analytics firms.
To address unwanted and illegal Robocalls, the SIP Forum and the Alliance for Telecommunications Industry Solutions (ATIS) formed the Network to Network Interface (NNI) Joint Task Force to develop standards to verify and authenticate caller identification for calls carried over an Internet Protocol (IP) network using the Session Initiation Protocol (SIP). The outcome of this effort has been the SHAKEN Call Authentication Framework.
The presenters at the Robocall Summit include principal participants of the NNI Task Force and authors and editors of the STIR / SHAKEN documents that comprise the Framework.
8:30am-9:00am: Welcome, Discussion of the Robocall & Caller ID Spoofing Epidemic and Overview of the SIP Forum / ATIS Joint Task Force. Presented by Richard Shockey, SIP Forum Chairman and Principal, Shockey Consulting.
9:00am-9:30am: Introduction to Digital Signatures, Certificates and PKI. Presented by Russ Housley, Principal, Vigilsec, and Co-Chair of the IETF STIR WG.
STIR / SHAKEN depends upon digital signatures, Public Key Infrastructure (PKI), and certificates. This session will provides a basic introduction to theses technologies.
9:30am-10:15am: An Introduction and Overview of the STIR / SHAKEN Framework. Presented by Martin Dolly, Lead Member Technical Staff, Core & Government/Regulatory Standards, AT&T, and Director, SIP Forum.
The SHAKEN (Signature-based Handling of Asserted information using toKENs) specification is a major advancement in industry efforts to mitigate unwanted robocalls and caller ID spoofing. Developed to efficiently implement the IETF’s STIR (Secure Telephony Identity Revisited) standard, SHAKEN defines a signature to verify the calling number and specifies how it will be transported in SIP “on the wire.” The SHAKEN framework provides guidance for service providers to implement STIR. Together, STIR/SHAKEN offers a practical mechanism to provide verified information about the calling party as well as the origin of the call — what is known as “attestation” — for the first time in the network. Giving service providers the tools needed to sign and verify calling numbers makes it possible for consumers to know, before answering, that the calls they receive are from legitimate parties.
10:15am-11:00am: Special SIPNOC 2018 Keynote Featuring Current Federal Communications Commission Chief Technology Officer and Former SIP Forum Chairman Dr. Eric Burger.
The United States Federal Communications Commission’s Chief Technology Officer Dr. Eric Burger serves as an advisor to the Chairman and as the senior technology expert in the agency.
Prior to joining the Commission, Dr. Burger served as director of the Security and Software Engineering Research Center in Washington, DC. The center helps propose solutions to network problems like Robocalling, rural call completion, accessibility of communications for Americans with hearing and speech impairments, reducing the cost of deploying and operating communications networks, and ensuring communication network security and stability. He holds patents in telecommunications and is an expert in standards for telecommunications, network, and Internet technologies.
Dr. Burger has also held senior engineering and technology positions in various telecommunications companies and served as a technology consultant to others. He is also the Former Chairman of the SIP Forum, and he has taught computer science at Georgetown University, George Mason University, and The George Washington University. He holds a Ph.D. in computer science from Illinois Institute of Technology, an MBA from Katholieke Universiteit Leuven in Belgium, and bachelor’s degree from Massachusetts Institute of Technology.
11:00am-11:15am: Refreshment and Networking Break
11:15am-11:45pm: The Role of the Secure Telephone Identity Governance Authority. Presented by Linda Vandeloop, AVP External Affairs/Regulatory, AT&T and Chair, STI Governance Authority.
On August 29, 2018, the Secure Telephone Identity Governance Authority (STI-GA) was officially launched under the auspices of the Alliance for Telecommunications Industry Solutions (ATIS). The STI-GA was constituted to ensure the integrity of the issuance, management, security and use of Secure Telephone Identity certificates issued in compliance with the Signature-based Handling of Asserted Information using toKENs (SHAKEN) specification.
11:45am-12:15pm: Certificate Management Procedures and the Policy Administrator’s Role in the PKI Model. Presented by Mary Barnes, iconectiv; Director, SIP Forum; and IETF DISPATCH WG Chair.
This session provides an overview of the SHAKEN Certificate Management framework and protocols. It also provides an overview of the Service Providers’ and Certification Authorities’ interactions with the Policy Administrator to support the SHAKEN PKI model.
1:30pm-2:15pm: Special SIPNOC 2018 Keynote Featuring Jonathan Rosenberg, Outgoing Vice President and Chief Technology Officer, Collaboration Technology Group, Cisco Systems.
Jonathan Rosenberg was most recently the Vice President and Chief Technology Officer (CTO) of the Collaboration Technology Group (CTG) at Cisco. In that role, he was responsible for the product and technology strategy for Cisco’s multi-billion dollar collaboration portfolio. He was the principle behind Cisco Spark, Cisco’s new cloud architecture and associated client software and hardware.
Jonathan has dedicated his career to transforming the Telecommunications industry. Prior to rejoining Cisco in early 2013, Jonathan was Skype’s Chief Technology Strategist, where he guided the company’s technology strategy. Before that, he was a Cisco Fellow, focused on IP collaboration. Jonathan is most well known in the industry for his lead authorship of the SIP protocol. He is the 4th most impactful author of Internet standards of all time, and many of his technologies -SIP, STUN, TURN, ICE, SIMPLE – are now the foundations of modern IP telecoms. In his roles over the years Jonathan shipped many of the industry’s first products – first SIP stack, first SIP proxy, first Session Border Controller (SBC), first SIP application server, first Internet Multimedia Subsystem (IMS) network, and the second team collaboration tool.
Jonathan received his bachelors and masters from MIT and holds a PhD in electrical engineering from Columbia University. In 2002 he was named one of the most innovative young technologists in the world by Technology Review magazine. He also was named a “Top Supergeek” by CRN and won a Pulver Von Pioneer award for contributions to the VoIP industry. In 2015 he was presented with the Ohio University Strowger Award for transformational innovation in the Telecommunications industry.
2:15pm-2:45pm: Call Validation Display Framework: Challenges and Opportunities. What Do We Show to the Consumer? Presented by Richard Shockey, SIP Forum Chairman and Principal, Shockey Consulting.
2:45pm-3:15pm: STIR / SHAKEN and the Requirements of the Contact Center Industry. Presented by Karl Koster, Chief Intellectual Property Counsel, Noble Systems.
3:15pm-3:45pm: Considerations Surrounding Proof of Possession Certificates. Presented by Chris Wendt, Principle Architect, IP Communications and Services, Comcast, and Director, SIP Forum.
3:45pm-4:00pm: Refreshment and Networking Break
4:00pm-4:45pm: Panel Discussion – “Know Thy Customer”– Industry Update on Coordinated Efforts to Identify Who is Truly Behind Each Call. Moderated by Rebekah Johnson, Founder and CEO, Numeracle. Panelists include Andy Balthaser, Vice President, Compliance, Alorica; Keith Buell, Senior Counsel/Director, Sprint; Jim McEachern, ATIS; and Chris Oatway, Associate General Counsel, Verizon.
Hear from ATIS, the PACE Communication Protection Coalition, and Carrier and Contact Center industry representatives on the wins and challenges ahead.
4:45pm-5:15pm: Progress Report on the ATIS Robocalling Testbed: Presented by Ken Politz, Product Management Director, Neustar.
This session provides a progress report on the ATIS Robocalling (STIR/SHAKEN) Testbed. Come hear an update on the growing participation in this virtual industry caller authentication testbed, sponsored by ATIS and operated by Neustar. Generalized observations and test results to date will be presented, along with the simple steps for participating if your company is interested.
5:15pm-6:00pm: Robocall Summit Debriefing – Panel Discussion and Q&A.
7:00pm-9:00pm: SIPNOC 2018 Attendee Welcome Reception.
Wednesday, December 5
9:00am: General Session Begins
9:00am-9:15am: Welcome, Introduction and Housekeeping. Presented by Marc Robins, SIP Forum President and SIPNOC Program Chair.
9:15am-10:00am: Special SIPNOC 2018 Keynote Featuring Former FCC Chief Technology Officer and Current Columbia University Professor Dr. Henning Schulzrinne.
Serving as CTO and in various other roles at the FCC from 2010 to 2017, Dr. Schulzrinne guided the organization’s work on technology and engineering issues, together with the FCC’s Office of Engineering and Technology.
Dr. Schulzrinne holds the Julian Clarence Levi Chair of Mathematical Methods and Computer Science at the Fu Foundation School of Engineering at Columbia University. Over the course of his career, he has published more than 250 journal and conference papers and more than 70 Internet Requests for Comment (RFCs) – working to shape the key protocols for enabling voice-over-IP (VoIP) and other multimedia applications, including the Session Initiation Protocol (SIP) which have become Internet Standards. His research interests include Internet multimedia systems, applied network engineering, wireless networks, security, communication policy, and performance evaluation.
10:00am-10:30am: Hysteresis Histrionics: Preventing Outages Triggered By SIP Server Failover. Presented by Mark Lindsey, MTS, ECG.
In late 2018, multiple large-scale SIP operators suffered service interruptions due to instability when SIP UAs (such as SIP phones) failover and begin en masse to use a different SIP server. The receiving servers were operational with no intrinsic problem, but the failover process itself triggered instability. This talk presents example data from these events, analyzes the causes for failover-triggered outages, and methods to make SIP operators with redundant operations more robust.
10:30am-11:00am: Voice Network Integration for SHAKEN. Presented by Steve Welham, Systems Architect, Metaswitch Networks.
This session provides an insight into the network integration challenges and design criteria being faced by carriers implementing the SHAKEN framework based on Metaswitch experience with numerous carriers in North America. Steve Welham will share the company’s view of the evolving architectures and positioning of network functions that meet those criteria today.
11:00am-11:15am: Refreshment and Networking Break
11:15am-12:00pm: Panel Discussion: DHS Science and Technology Research Investments in Call Spoofing, Authentication, and TDoS Mitigation. Moderated by Dr. Douglas Maughan, Director, U.S. Dept. of Homeland Security (DHS) Science and Technology Division. Panelists include Mark Collier, CTO, SecureLogix; and Dr. Ann Cox, Program Manager, U.S. Dept. of Homeland Security (DHS) Science and Technology Division.
12:00pm-12:30pm: User-Edge Focused Network Operations: Best Practices for Management, Performance and Troubleshooting. Presented by Jim O’Brien, VP of Server Engineering, CounterPath.
As the usage patterns and expectations of Unified Communications end users have evolved, there is a growing need to examine how the area of network operations is shifting from “owned network” to “any network” observations.
Network operations no longer involves service infrastructure, network bandwidth, network equipment and user equipment completely owned, managed, and operated by a single entity. The trends of “bring your own network”, “bring your own device”, and “bring your own services models” complicate the operations landscape for application, service and platform providers of all varieties.
Leveraging client capabilities that enable advanced troubleshooting techniques and diagnostic capabilities adds powerful tools to the operations team’s toolkit. And, taking advantage of voice quality monitoring and application analytics further enables near-real-time and trending perspectives on networks, user groups and user performance. These BI (Business Intelligence) and BA (Business Analytics) data points form the basis for solution providers to present an approach to network operations that leverages the user-edge and its unique perspective on the operational environment. This session will explore this topic in depth, drawing on real-world scenarios.
Attendees will leave the session with a greater understanding of:
- How user-edge devices can contribute to their BI and BA efforts.
- How this data can be made available to support, care and operations staff in a format that allows them to leverage these for both near and real time troubleshooting as well as historical trending and service level monitoring.
12:30pm-1:00pm: New and Innovative Technologies in Emergency Calling. Presented by Wolfgang Kampichler, Frequentis AG.
Next Generation Emergency Services are designed to close the gap between the quickly evolving technologies (fixed and mobile IP-based communications) and the more conservative approaches required by the emergency communications industry. This presentation provides a comprehensive overview of the architecture envisioned and standardized for future emergency services.
ETSI SC EMTEL recently started two work items: a technical specification covering these services and interfaces as well as a technical report considering emergency communication interoperability and conformance testing. An important functional element of this architecture is the emergency services routing proxy (ESRP), which is the SIP entity that makes decisions about the call routing by using service URNs, location information and domain specific routing policies. The session will introduce these to the audience, give insights about an Austrian Text-To-112 Pilot that already implements such core services, and a compatible smartphone chat app as open source and finally closes with a live demonstration.
2:15pm-4:15pm: SIPNOC 2018 Robocall & Caller ID Spoofing Data Analytics Solutions Showcase and Panel Discussion. Moderated by Richard Shockey, SIP Forum Board Chair and Principal, Shockey Consulting. Panelists include Jonathan Nelson, Director of Product Management, Hiya; Julie Fowler, Senior Sales Engineer Architect, First Orion; Ken Politz, Product Management Director, Neustar; Mark Collier, CTO, Securelogix; and Paul Florak, VP Product, TNSI.
4:15pm-4:30pm: Refreshment and Networking Break.
4:30pm-5:00pm: Handling Voice Fraud: An IPX Carrier’s Perspective. Presented by Manpreet Singh, Director Signaling and IP Architecture and Innovations Engineering, iBasis.
This session will explore how fraud affects the carrier industry and how is it different from what operators see. It will examine what kind of fraud carriers see today and what they have learnt from their experiences; explore why the incumbents are depending more on carriers to handle fraud vs. deploying their own fraud solutions; and detail the different ways carriers handle fraud and look at a number of use cases, including false answer supervision.
5:00pm-5:30pm: Managing Network Traffic from the Edge – A Case Study. Presented by Alan Percy, Senior Director of Product Marketing, TelcoBridges; and Sergio Lopez, Engineering Manager, Marcatel.
Automated Dialers, reverse 911, CPaaS and contact centers are lucrative markets for SIP Trunking services, but the potential call volume generated by automated dialing can easily overwhelm the core switch of a network. Adding capacity to the core of the network can be prohibitively expensive with limited effectiveness. The solution is to protect the network from the edge with intelligent call rate limiting.
7:00pm-10:00pm: SIPNOC 2018 Beer and Gear Networking Reception and Attendee Dinner
7:30pm-8:30pm: BoF Time
8:30pm-9:30pm: BoF Time
9:30pm-10:30pm: BoF Time
Thursday, December 6
9:00am: Day 2 General Session Begins
9:00am-10:00am: Next Generation SIP Attacks. Presented by Kevin Isacks, VP SaaS Solutions Engineering, Ribbon Communications.
Toll fraud, Robocall, and TDoS attacks are front and center in the minds of the SIPNOC community. Increasingly, as we get the message out to businesses and consumers about the dangers of these attacks, we are being asked for solutions. To date, we are making progress in this battle. But like any good general, we need to ask ourselves what the next wave of attacks will look like. Who will initiate the attack? What direction will it come from? What are the objectives of the attackers?
From Data filtration to Ransom attacks, the next generation of threats will be upon us soon. In this session, Kevin Isacks will look at the next battle and discuss idea for how to better prepare to fight it. Drawing from real world examples, he will talk about how we still have gaps in our defenses and how we might consider closing them.
10:00am-10:30am: Special SIPNOC 2018 Keynote Address Featuring Ian Scott, Chairman and CEO, Canadian Radio-Television and Telecommunications Commission (CRTC).
CRTC Chairman and CEO Ian Scott has over 25 years of policy and regulatory experience in broadcasting and telecommunications both in the public and private sectors. After working at the Competition Bureau, he joined the CRTC from 1990 to 1994, where he collaborated on the development of a framework for long-distance telephone service competition in Canada. Between 2007 and 2008, as part of the Executive Interchange Program, he was Senior Policy Advisor to the Chairman at the CRTC.
Before rejoining the CRTC in 2017, Mr. Scott held various executive positions in the communications industry, including at Telesat Canada, Telus and Call-Net Enterprises, one of the first companies to offer competition in the Canadian long-distance market. He also provided leadership on broadcasting policy and regulatory issues as an executive at the Canadian Cable Television Association.
10:30am-11:00am: Refreshment and Networking Break
H.R. 582, commonly known as “Kari’s Law Act of 2017,” amends the Communications Act of 1934, and is named in honor of Kari Hunt Dunn whose tragic death in 2013 alerted the nation to the dangers of requiring a dialing prefix to access 911. Due to the advocacy of Hank Hunt, Kari’s father, Americans across the land will benefit from easier access to 911 when connecting to the service from certain private phone systems.
Kari’s Law requires multi-Line telephone systems, like Unified Communications (UC) platforms, to allow users to dial 911 without requiring any prefix, post-fix or trunk access code. In addition to the direct dialing provision, Kari’s Law also requires that on-site notifications be issued when someone calls 911.
Current FCC CTO Dr. Eric Burger will provide more information about this new law, the requirements under the law, and its impact on individuals and businesses today.
11:30am-12:00pm: Data Science vs. Dialing Digits. Presented by Russ Penar, Principal Service Engineer, Microsoft.
Are you (or your customers) frustrated with the back and forth associated with reproducing issues? Have you found reproduction exercises lead to a ‘fix’, only to find out the fix was half-baked and the problem still exists? Have you thought about using statistical analysis, but aren’t sure how or where to apply it? If you answered yes to any of those questions, you may find this presentation useful. We will review service case studies to highlight where statistical analysis was helpful, and where it wasn’t. The goal of this talk is to help VoIP operators troubleshoot calling issues without singleton and/or coordinated reproductions.
12:00pm-12:30pm: Update on National Number Portability (NNP) and the Work of the FCC NANC NNP Working Group. Presented by Richard Shockey, SIP Forum Chairman and Principal, Shockey Consulting; and Gary Richenaker, Principal Solutions Architect, iconectiv, and SIP Forum Director.
2:00pm-2:30pm: SIPconnect Certification Testing Program Update. Presented by Robert Kinder, Director, Product Development, Cox Communications, and SIP Forum Director.
This session will provide an overview of the recently launched SIPconnect 1.1 Certification Testing Program by the SIP Forum and the UNH-IOL. In addition, the session will provide a step-by-step review of the process prospective participating companies will encounter when they sign up for the program.
2:30pm-3:15pm: 3 Ways SIP Botnets Impact Profitability and Tips for Blocking VoIP DDoS. Presented by Amitava Mukherjee, CEO, RedShift Networks.
Under “normal” VoIP traffic conditions, SIP-aware infrastructure including session border controllers (SBC) in carrier networks answer and route legitimate calls. Legitimate traffic can harbor damaging VoIP cyber-attacks. This session details the anatomy of quickly mitigating Botnet impact including costly toll fraud using real Botnet attack data and customer stories.
By attending this session, attendees will learn:
- The origins of SIP Botnets — the who, what, where and why
- The costs of SIP-based cyber-attacks and carrier impact
- The Anatomy and Phases of VoIP Cyber Attacks
- How Carriers can predict and prepare for a growing number of Cyber threats
This presentation will also cover how new research will:
- Stop more than $29 billion in Fraudulent theft of UC services
- Limit the $2.5 million spent on every telecom DDoS (TDDoS) attack
- Block the $9.5 billion lost due to Robocalls
- Reduce the $15 billion lost annually on carrier network issues and VoIP troubleshooting
3:15pm-3:30pm: Refreshment and Networking Break
3:30pm-4:00pm: Capstone and Conclusion to SIPNOC 2018.