Enterprises are Taking Control of Their Call Experience
Tuesday, March 22, 11:30am-12:30pm EDT
Is the TRACED Act getting it done? While analytics and STIR/SHAKEN call authentication are reducing robocalls and call spoofing, legitimate enterprise calls are often inadvertently marked as spam or blocked. STIR/SHAKEN relies on the carrier having complete information when a call is signed, but this is often not the case especially for enterprise calls.
Join us as we tackle the following questions:
- What business challenges are you having with your enterprise call experience?
- What have you done to resolve the situation?
- What has been the impact to the organization?
- What would your business like to see from the technologies available to you?
Moderated by Bart Pesavento, Director Product Marketing, Neustar a TransUnion company.
Panelists include Roger Anderson, Director Voice Planning Engineer, Kaiser Permanente; Melissa Blassingame – Director, Strategic Business Development, Twilio; John Nickey, Director Enhanced Comms, Inteliquent a sinch company; and Henry Hayter, Product Director, Neustar.
Henry’s background spans 25 years of working in technical and business roles for large technology firms in the telecommunications industry. Prior to joining Neustar, Henry spent 20 years working in product management, strategy, and solutions engineering roles in the mobile roaming, voice, and messaging ecosystem. Henry has also worked for each of the top 4 mobile operators in the United States in various technical leadership roles.
A perpetual learner, Henry has collected many professional certifications and is a frequent contributor and speaker to industry organizations, trade groups, and special interests. He has contributed to numerous technical and commercial standards over the years as well as providing legislative lobbyist support and expert witness consultation in patent law cases in the telecommunications arena.
Melissa Blassingame serves as the Senior Director of Business Development for Twilio, Inc. and is responsible for forming voice carrier strategies in the Americas and advising on trusted voice initiatives. Melissa is a member of the FCC’s North American Numbering Council and participates in multiple industry groups and policy discussions regarding STIR/SHAKEN and trusted communications. Prior to joining Twilio, Melissa served at numerous telecom companies and has held various positions in pricing development, routing and operations, cost management, carrier relations and business development. On a more personal note, Melissa was a working cellist performing in various symphonies during her college years and gigs as an electric cellist in her spare time.
John’s background includes almost over 25 years of experience with Enhanced Communication Services including Product, Marketing, Development and Operations at some of the most innovative companies in the industry.
John drives the strategic and tactical evolution of products, providing unique benefits and superior customer value. Recent responsibilities include product health, growth, roadmap, and delivery of Inteliquent solutions for PSTN Connect, STIR/SHAKEN, Messaging and Local Telephone Numbers.
Roger Anderson is a Voice Planning Engineer at Kaiser Permanente and oversees approximately 350,000 telephones and 500,000 telephone numbers. During the day, Roger manages the strategy and standardizations for the telephone systems and services at Kaiser Permanente. After hours, Roger fights telemarketing spam and fraud by providing audio chatbots to intercept telemarketers and waste their time, often resulting in hilarious interactions. He has been a TEDx speaker, featured on the Today Show, and appeared on Shark Tank to discuss this solution that protects consumers from telephony fraud. Roger is proud to join the effort to protect our PSTN – both as an industry insider and a rogue “Jolly Roger” pirate.
Bart Pesavento is the Director of Product Marketing at Neustar and is responsible for driving the go-to-market strategy for Neustar’s Routing Intelligence and Order Management portfolios. Bart has a proven track record developing and launching innovative solutions for enterprises around the world. Prior to joining Neustar, Bart held senior product positions at Equifax, Verisign and XO Communications. He holds a BA from Villanova University and an MBA from the University of Maryland at College Park.