From Design to Deployment: This Is the One Element We Can’t Get Wrong
Friday, October 21, 1:30pm-3:00pm EDT
Establishing trust in a phone call – this goes beyond verifying the identity of the originating service provider and every party in between, to verifying the identity of the calling party itself. From design, to deployment, to real-life consumer use of the technology, to enforcement, and beyond, trust in caller identity is the key to the framework.
In this webinar we’ll discuss the importance of establishing trusted enterprise identity, the challenges to vet and validate various data elements, practical application of identity authentication framework across channels, and more. Plus, all registrants will receive a copy of our identity framework guide: “KYC Fundamentals for Telecom.”
Session highlights include:
- Importance of enterprise identity as a cornerstone of communications trust
- Challenges in establishing and applying a trust framework
- Practical recommendations on how those in telco can use KYC principles to improve their customer vetting practices
Presented by Sarah Delphey, VP of Trust Solutions, Numeracle; Pierce Gorman, Distinguished Member of the Technical Staff, Numeracle; and Frank Pettinato, CEO at Avantive Solutions.
With a decade of experience in risk mitigation and customer policy creation, Sarah is an industry expert in trust solutions through her enhanced Know Your Customer (KYC) toolsets to drive digital identity innovation to enhance trust in customer communications. She works with enterprises, carriers, service providers, and industry organization to find and build scalable solutions for validating identity in communications.
Sarah has a rich background leading fraud and risk teams in driving overall fraud and risk management strategies and customer lifecycle management. Through her leadership on these teams, she helped create and manage usage policies and implementation strategies to ensure the legal and ethical services to ensure compliance with industry standards and regulations while promoting customer growth and innovation. Her work in support of the delivery of compliant traffic to minimize scam/spam or noncompliant messaging traffic and efforts to build trusted voice solutions give her the expertise to recommend KYC best practices for identity vetting and call authentication.
With a career spanning more than three decades, Pierce’s voice has been influential in shaping the standards, architecture, and deployment of technologies critical to the continuous advancement of the telecommunications industry. Prior to Numeracle, he worked as a Systems Architecture Engineer, responsible for voice authentication development for VoIP robocalling and STIR/SHAKEN call authentication design and standards deployment.
His contributions to the industry include membership in four ATIS working groups, all three FCC North American Number Council (NANC) Call Authentication Trust Anchor (CATA) Working Groups, the Secure Telephone Identity (STI) Governance Authority (GA) Technical Committee on behalf of T-Mobile, and the Cellular Telecommunications and Internet Association (CTIA) Technical Committee. Pierce actively participated in the US Telecom Association (USTA) Industry Traceback Group (ITG), SIP Interconnection Working Group hosted by NTCA, and the Internet Engineering Task Force (IETF) Secure Telephone Identity Revisited (STIR) Working Group, making him an industry veteran and expert speaker for Numeracle’s discussion on KYC identity verification for call authentication.
Frank Pettinato is an accomplished thought-leader with expertise in strategic leadership, sales and marketing, innovation, and technology. Currently, he is the CEO of Avantive Solutions, a global provider of digital marketing and business process outsourcing (BPO) solutions, where he uses his passion for Purpose-Driven culture and results-oriented style to delight clients, engage and develop his employees, and support the community.
Pettinato is a recognized innovator and leverages his technical skills and business acumen having provided solutions to the world’s largest brands in the consumer products, telecommunications, and healthcare sectors.
Previously, Pettinato was the GM at C3i (public subsidiary: Merck and Co.) and CEO of Corporate Call Center where he was instrumental in providing thought leadership and excellence in global, high-touch consumer, patient, and end user engagement.