Bringing Purpose to STIR/SHAKEN Through Identity With KYC
Monday, June 12, 1:30pm-3:00pm EDT
“Reasonable” KYC should not be mysterious or impossible. In this session, we will provide an overview of Numeracle’s Model Standards for KYC, as filed with the FCC in April 2023. Serving as a template for voice service providers striving to keep illegal callers off their networks, these standards offer a practical, plug-and-play guide for service providers to use when crafting their own KYC policy and process.
Following the presentation, panelists will discuss applications for the model standards, how deploying an Entity Identity Management (EIM) platform can help manage implementation of a KYC process and reduce risk for an organization. Panelists will also discuss the future of KYC in communications, and what’s next from a regulatory perspective. Numeracle’s Model Standards for KYC template will be available as a download to all attendees during the webinar.
Session highlights include:
- Demystifying KYC – there are standards, you should be adopting them, and there is a defined process available to you today
- Know Your Customer and Know Your Upstream Provider are largely the same
- Practicalities of deploying an EIM platform as a KYC tool for service providers
- Satisfying expectations (or lack thereof) from the FCC, Ofcom, and other regulatory agencies
- Where we are today and what’s next from a regulatory focus: how to mitigate risk and reduce fraud across the network
Moderated by Rebekah Johnson, Founder & CEO, Numeracle. Panelists include Sarah Delphey, VP, Trust Solutions, Numeracle; Keith Buell, General Counsel, Head of Global Public Policy, Numeracle; Patrick Crotty, Senior Assistant Attorney with the Florida Office of the Attorney General, Consumer Protection Division; and and Seth Ray, VP of Business Operations at Bandwidth.
Founder & CEO of Numeracle, Rebekah Johnson is the industry’s leading expert in establishing trust in entity identity, delivered through Numeracle’s Entity Identity Management™ platform. With over ten years of regulatory government and compliance experience, businesses have leaned on Rebekah’s expertise to guide them through the evolving complexities of maintaining control over brand identity, implementing KYC, and delivering trusted communications in a changing ecosystem. Rebekah is the Chair of the Enterprise Communications Advocacy Coalition, elected member of the Board of Directors of ATIS, member of the IP-NNI Task Force, and participated on the FCC Hospital Robocall Protection Group. Prior to founding Numeracle, Rebekah served on the FCC’s Robocall Strike Force on behalf of the Empowering Consumer Choice Working Group.
With a decade of experience in risk mitigation and customer policy creation, Sarah is an industry expert in trust solutions through her enhanced Know Your Customer (KYC) toolsets to drive digital identity innovation to enhance trust in customer communications. She works with enterprises, carriers, service providers, and industry organization to find and build scalable solutions for validating identity in communications.
Sarah has a rich background leading fraud and risk teams in driving overall fraud and risk management strategies and customer lifecycle management. Through her leadership on these teams, she helped create and manage usage policies and implementation strategies to ensure the legal and ethical services to ensure compliance with industry standards and regulations while promoting customer growth and innovation. Her work in support of the delivery of compliant traffic to minimize scam/spam or non-compliant messaging traffic and efforts to build trusted voice solutions give her the expertise to recommend KYC best practices for identity vetting and call authentication.
With over two decades of experience as a leading telecommunications attorney and robocall policy expert, Keith focuses on ensuring the global regulatory environment recognizes the threat to legal communications posed by the world’s fight against illegal robocalls and texting. Keith brings experience as an attorney at the FCC, regulatory counsel for a leading global communications provider, and an in-house attorney for two of the largest carriers in the US.
For a leading global carrier, Keith was responsible for STIR/SHAKEN regulatory policy and global robocall mitigation efforts, and at two of the major US-based wireless carriers, he was the subject-matter expert on robocall policy. Keith has been an effective advocate at the FCC and Capitol Hill on a broad array of telecommunications subjects. He acted as a representative with USTelecom’s Robocall Working Group during the creation of the Industry Traceback Group, on the FCC’s Robocall Strike Force while leading policy efforts with CTIA on robocall issues, and worked with state attorneys general to prevent illegal robocalls.
Patrick Crotty is a Senior Assistant Attorney with the Florida Office of the Attorney General, Consumer Protection Division. Since 2018, he has litigated cases under Florida’s Deceptive and Unfair Trade Practices Act as well as other Federal and State consumer statutes, including cases involving illegal and unwanted phone calls. His practice includes issues related to telecommunications, class actions, and unfair and deceptive trade practices.
Prior to joining the Attorney General’s office, he litigated consumer class actions involving, among other statutes, the Telephone Consumer Protection Act, the Fair and Accurate Credit Transactions Act, and the Fair Debt Collection Practices Act.
He holds a master’s degree in Political Science and a J.D. from the University of Florida and has been a member of the Florida Bar since 2014.
Seth is a seasoned, mission-oriented leader who builds and leads high-performing teams and drives operational excellence to support Bandwidth’s cloud communications business across billing, Know Your Customer (KYC) requirements, contract operations, fraud mitigation and international compliance. As Vice President of Business Operations, Seth’s mission is to continuously improve the customer experience at Bandwidth and elevate the company’s industry-leading reputation for excellence in customer responsiveness.
During his career at Bandwidth, Seth has transformed the company’s billing systems to streamline processes, reduce friction and improve efficiency for both customers and internal clients. He championed an integrated approach to KYC by bringing all elements of customer review and onboarding into a centralized system of management and knowledge sharing. Seth is passionate about making KYC an everyday part of the marketing, sales and operations experience and helping organizations see the value in dedicating both tooling and resources toward the goal of eliminating any fraudulent activity in the Communications Platform as a Service ecosystem. His teams are known for balancing excellence in internal business practices with “effortless” customer-facing processes.