Presented by Richard Jobson, President, Teraquant Corporation. In a recent survey of consumers calling contact centers, * 79% said they experienced technical problems. A significant proportion experienced voice quality problems and 68% of those said it was bad enough for them to hang up. Nearly half of consumers that experienced voice quality problems felt that…

Presented by Gernot Scheichl, VP of Support and Services, Edgewater Networks, and SIP Forum Director. This talk will go into the SIP issues experienced in the field and examine what service providers should do to avoid them. Real world SIP signaling examples as well as solutions to resolve and avoid the following problems will be…

Presented by Richard Shockey, SIP Forum Chairman and Principal, Shockey Consulting. This is the second of two sessions that explore the current status of FCC activities, industry efforts to address the routing issues as well as a discussion on different proposed approaches for implementing Nationwide Number Portability (NNP) and their impacts.

Presented by Gary Richenaker, Principal Solutions Architect, iconectiv, and SIP Forum Director. Individuals and businesses value their telephone numbers and the ability to keep them – whether changing service providers, moving from one neighborhood to another, or relocating across the country. The FCC is going to issue a Notice of Proposed Rulemaking (Notice) and Notice…

Presented by Russ Penar, Principal Service Engineer, Microsoft. Measuring voice quality and mapping that to a user’s experience is hard; just getting consensus on what metrics to use and the corresponding thresholds can end friendships. Once you’re ready to measure, and away from the homogeny of a laboratory or single vendor ecosystem, you start finding…

Presented by Robert Kinder, Director, Product Development, Cox Communications, and SIP Forum Director; Tim Carlin, Project Leader, UNH-IOL; and Marc Robins, President and Managing Director, SIP Forum. This session will provide an overview of the recently launched SIPconnect 1.1 Certification Testing Program by the SIP Forum and the UNH-IOL. In addition, the session will provide…

Presented by Andrew Hutton, Distinguished Expert, ATOS, and SIP Forum Director. The SIP Forum reached an important milestone by formally ratifying Version 2.0 of the SIPconnect Technical Recommendation on November 28, 2016, with the unanimous approval of the SIP Forum Board of Directors. The SIPconnect 2.0 Technical Recommendation is a profile of the Session Initiation…

Presented by Manpreet Singh, Director Signaling and IP Architecture and Innovations Engineering, iBasis. Currently, IoT ( internet of things ) is the new buzzword in the industry where the the day to day devices have the ability to send and receive and act on it. Some of the most common use cases are in connected…