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Data Science vs. Dialing Digits

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Create Date December 11, 2018
Last Updated December 11, 2018

Presented by Russ Penar, Principal Service Engineer, Microsoft.

Are you (or your customers) frustrated with the back and forth associated with reproducing issues?  Have you found reproduction exercises lead to a ‘fix’, only to find out the fix was half-baked and the problem still exists?  Have you thought about using statistical analysis, but aren’t sure how or where to apply it?  If you answered yes to any of those questions, you may find this presentation useful.  We will review service case studies to highlight where statistical analysis was helpful, and where it wasn’t.  The goal of this talk is to help VoIP operators troubleshoot calling issues without singleton and/or coordinated reproductions.