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6. It's the End of the PSTN as We Know It (And I Feel Fine)
Presented by Chris Wendt, Comcast.
The user experience of PSTN connected telephony services has suffered dramatically in the past few years. The telephone ring used to be a welcome intrusion in our day to talk to friends, family, or colleagues. Now evolving social contexts and norms, the need/desire to multitask, and the threat of telemarketing and robo-calling have conditioned us to often cringe when we hear a ring, pause to guess who might be on the other end, and debate whether we want to answer or just turn off the ringer. What happened? What can we do as an industry to revitalize consumer interest in federated telecommunications services? How might emerging buzz around WebRTC have a role in this new world? This talk will explore and propose what redefining a telecommunications service provider means in this new world.